Privacy Policy

PRIVACY POLICY

This is the Privacy Policy page of www.techstudio.design ("techstudio.design").

What We Know About You

If you register an account with techstudio.design, we’ll have access to your e-mail address and any additional contact information you choose to provide us. If you place an order, we retain a record of the contents of the order, delivery and billing address information, and any communication you might have with our customer support team about the order. If you use features such as commenting, in-stock notifications, and comment reply notifications, we retain record of the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

If you browse techstudio.design, with or without a login, we know for a limited time that a user at your IP address has visited pages on the site. We use cookies, to know when users are logged in to techstudio.design services. We will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

We collect data on what products and content you browse in order to offer better value to you through personalized email, and to see which products/content are the most useful to you.

When and How We Send Email

We send email to users when orders are placed, postponed, shipped, or ready for local pickup. We may be in contact if other issues prevent us from fulfilling an order. We will send you email to verify your email address or if you request a password reset. We may send you email to request reviews of our products or feedback on your experience with our website, products, or customer support.

We offer a set of opt-in email subscriptions for things such as newsletters, in-stock notifications for products, and comment reply notifications. You can control your subscriptions (when logged into your account) on the Email Notifications page. All new customers are signed up to our main newsletter by default, and techstudio.design may at any time add all new and all existing customers to existing and new newsletters at our discretion.

We may occasionally send you an email that you did not request or trigger with an action of any kind in order to promote a certain aspect of our site, products, or services.

When you talk to our support teams

In order to understand traffic to our sites and diagnose technical problems, we log individual web requests. These logs include time of request, individual IP address, referer, and user agent strings. We may retain these logs for up to 60 days.

In order to prevent fraud and detect malicious behavior, we log IP addresses for specific actions, such as creating a customer account and placing an order. This information is automatically deleted after no more than 60 days. Except in the case of malicious traffic, we will not share log data with any third party, unless compelled by legal process to do so.

Shipping Providers and Export Control

We offer shipping through third parties: FedEx, UPS, and SingPost Postal Service and others. We pass delivery addresses, phone numbers, and invoices to these companies to the extent required for quoting shipping prices and successful delivery of orders.

We comply with export regulations and authorities as requested by our part vendors.

Payment Providers

Credit Card payments are processed through Paypal. All credit card data including the cardholder name, credit card number, expiration date, CVV, and full billing address are sent to Paypal via an API for processing.

Each transaction is logged by retaining the transaction amount, the cardholder name, the last four digits of the credit card, and the card expiration date. No other credit card data is stored at any point on techstudio.design servers.

In additon to credit card transaction, PayPal is offered as a payment method. When using PayPal on techstudio.design a user must provide their PayPal email address. The user will then be directed to paypal.com to complete their payment, after which they will be redirected to techstudio.design to complete the order.

Analytics

We use Google Analytics to track aggregate behavior of visitors on techstudio.design. You can opt out of this by enabling Do Not Track headers in your browser or installing and enabling the Google Analytics Opt-Out Browser Add-on.

Content hosting

When you leave a comment in techstudio.design, you may choose to display a Gravatar associated with the email address on your account. This will expose a hash of the address to the public web and to Gravatar. The Gravatar service privacy policy is subject to the Automattic.com Privacy Policy.

We may maintain accounts on various social media platforms, including Facebook, Twitter, GitHub, YouTube, and Instagram. Content on techstudio.deisgn may include embedded content (e.g. videos, images, articles, etc.) from third-party sources. Embedded content from other sources behaves in the exact same way as if the visitor has visited the other website. We will do our best to apply the principles outlined in the rest of this policy to our use of such content. We do not make use of third-party social media badges or widgets which function as trackers.

YouTube data is obtained using YouTube API Services. YouTube video is subject to the Google Privacy Policy.

Questions?

If you have any questions or feedback regarding this privacy policy, please contact us at contact@techstudio.design.